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(800) 878-1977
Los Angeles, CA 90255
(800) 878-1977
Los Angeles, CA 90255

Help Center

Getting Started

What is Pet Pals Marketplace?

Pet Pals Marketplace is a platform where pet enthusiasts can buy and sell new and used pet products, services, and even connect with rescues for pet adoption. Whether you have products to sell, services to offer, or pets in need of a loving home, our marketplace provides a community-driven space for all things pet-related.

How Do I Sell on Pet Pals?

Becoming a seller is easy! Simply follow these steps:

  1. Sign Up For an Account: Click the "Sell" link in the main menu or the "Sell on Pet Pals" link in footer menu.
  2. Click the "Sign Up" Button: If you are creating a new seller account, click on the "Not a Member? Sign Up" button.
  3. Select the "I want to SELL" option: Select the "I want to SELL" option and fill out the Sign Up form.Note: The link to your shop will be generated using the shop name you choose.
  4. Verification: Our team will review your application and notify you once it’s approved. This usually takes 1-2 business days. Once approved, you will be able to add your products to your shop.
What can I sell on the marketplace?

You can sell a wide range of pet-related items and services, including:

  • Pet food, treats, and supplements
  • Toys and accessories
  • Grooming and health products
  • Pet clothing and carriers
  • Pet services like grooming, training, walking, and pet sitting
  • Adoption and fostering services
Are there any restrictions on what I can sell?

Yes, there are some restrictions. We do not allow the sale of:

  • Animals of any kind
  • Hazardous or unsafe products
  • Counterfeit or stolen items
  • Services that violate local laws or regulations

Setting Up Your Shop

How do I set up my shop?
Once your seller application is approved, you can set up your shop by:
  1. Logging In: Use your credentials to log into your account.
  2. Access Vendor Dashboard: Navigate to the "Vendor Dashboard" where you can manage your shop.
  3. Customize Your Shop: Add a shop name, logo, and a brief description. Make sure your shop reflects your brand and the products or services you offer.
  4. List Your Products/Services: Use the "Add New Product" button to start listing your items. Fill out all necessary details, including photos, descriptions, prices, and shipping information.
How do I list an item for sale?
  1. Go to Your Vendor Dashboard: Click on "Add New Product".
  2. Upload Photos: Add high-quality images of your product. Multiple angles and close-ups help buyers make informed decisions.
  3. Enter Product Details: Fill in the title, description, category, price, and any variations (size, color, etc.).
  4. Set Shipping Options: Choose your preferred shipping method and costs. You can also offer local pickup if applicable.
  5. Publish: Once everything is set, click "Publish" to make your product live on the marketplace.
Can I offer services in addition to products?

Yes, you can offer services such as grooming, training, and pet sitting. When listing a service, make sure to include detailed descriptions, availability, pricing, and any necessary credentials or certifications.

Managing Sales

How will I know when I make a sale?

You will receive an email notification and a notification in your vendor dashboard whenever a purchase is made. Ensure your contact information is up to date to avoid missing any alerts.

How do I handle shipping?

You are responsible for shipping your sold items. After a sale, package the item securely and ship it to the buyer within the specified handling time. Update the order status in your vendor dashboard with the tracking information to keep the buyer informed.

What if I need to cancel an order?

If you need to cancel an order, contact our support team immediately. Provide the order details and the reason for cancellation. We will assist you in resolving the issue with the buyer.

Payments and Fees

How do I get paid?
Payments are processed securely through our platform. Once an order is confirmed as delivered, the funds will be released to your Pet Pals Marketplace account. You can easily transfer the funds to your bank account after you've added your bank account details.
What are the fees for selling?
Our marketplace charges a small commission fee on each sale to help maintain and market the platform and provide customer support. The exact fee percentage will be detailed in your vendor agreement.
Are there any subscription fees?

There are no mandatory subscription fees to start selling. However, we offer premium membership options with additional features and benefits for an enhanced selling experience.

Support

What if I need help with my shop?

Our support team is here to help! You can reach out to us via the "Contact Support" option in your vendor dashboard or email us directly at support@petpalsmarketplace.com. We also have a comprehensive knowledge base with articles and tutorials to guide you through common tasks.

How can I improve my sales?

Here are a few tips to boost your sales:

  • High-Quality Photos: Use clear, bright photos of your products.
  • Detailed Descriptions: Provide thorough and accurate descriptions.
  • Competitive Pricing: Research similar products to price yours competitively.
  • Prompt Shipping: Ship items quickly to ensure customer satisfaction.
  • Engage with Customers: Respond promptly to customer inquiries and feedback.

Community Guidelines

What are the community guidelines?

We strive to create a safe and supportive community for all pet lovers. Here are some key guidelines:

  • Be Respectful: Treat others with respect and kindness.
  • Honesty: Be truthful in your product listings and communications.
  • Compliance: Follow all local laws and regulations.
  • Safety: Ensure that all products and services offered are safe for pets.
How can I report a problem?

If you encounter any issues or notice any violations of our guidelines, please report them to us immediately through the "Report a Problem" link in your vendor dashboard or by contacting support.

Join Pet Pals Marketplace – Where Quality Meets Affordability!

Become a part of our thriving community of pet lovers and entrepreneurs. At Pet Pals, we value quality and care just as much as you do.

Why Sell with Us?

  • Reach More Customers: Tap into a dedicated audience of pet owners looking for top-notch products and services.
  • Support and Growth: Access resources, training, and support to help you succeed.
  • Community Recognition: Earn recognition and rewards for maintaining high standards and excellent customer service.
  • Open Registration with Quality Assurance: Sign up easily, and our team will help you ensure your products meet our quality standards.

Start Selling Today and Join a Network That Values Excellence!

A New Way to Buy and Sell

Pet Marketplace aims to revolutionize the way pet owners shop for products and services by offering a comprehensive, user-friendly platform that connects buyers and sellers in the pet industry. With a strong focus on affordable quality, convenience, and community, our goal is to build a successful platform that meets the needs of pet owners and vendors alike.

  • Affordable Quality
  • Unbeatable Deals
  • Exclusive Services
  • First Class Support